Overview

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Position:

E-Commerce Associate

The Company:

A well reputable company specializing in automotive spare parts based in UAE.

The Role:

Automotive company has recently launched its E-Commerce website and is looking for an E-Commerce Associate to contribute in growing this operation to its full potential. The E-Commerce Associate will be responsible of driving traffic to the website through email marketing and SEO, evaluating approaches to improve website sales conversions, insuring that all data on the website is complete and accurate, processing customer orders and providing excellent customer service.

Major Responsibilities:

Website:

  • Update product information and content on the website
  • Update content managed areas (copy & artwork)
  • Investigate and report any operational/technical issues arising
  • Monitor the website to make sure all information is available and correct
  • Test and deploy functional projects /improvements
  • Liaise with internal resources regarding the day to day management of the website
  • Evaluate approaches & strategies to improve website sales conversions & customer engagement

Operations:

  • Process customer orders from order placement to delivery
  • Supervise the preparation/packing of the order for delivery
  • Liaise with shipping provider to follow-up on order pick-up and delivery
  • Follow-up on E-commerce customer issues and solve them
  • Provide after-sales customer service for E-commerce clients

Marketing:

  • Understand and develop sources of traffic (& the factors that influence it): email, SEO
  • Liaise with Marketing Manager to implement and support campaigns
  • Investigate, evaluate and assess new ways of generating additional traffic/orders
  • Produce reports to analyse the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc)

Measurement:

  • To meet and exceed all agreed performance objectives (sales, conversions, engagement)
  • Continuous improvement of customer satisfaction
  • Meet internal service levels for website activity and management
  • Maintaining an excellent level of service to the business

Qualifications & Desired Skills:

  • Understanding of the disciplines required to drive traffic to retail websites (email marketing, link generation, SEO, etc)
  • Understanding of order management/customer fulfilment in an e-commerce context
  • Experience using packages like Excel and Photoshop
  • Familiar with data management
  • Previous experience of website or e-commerce CMS
  • Basic understanding of Google products such as Webmaster Tools & Analytics would be desirable
  • Experience of Magento would be a plus

Non-Technical Competencies:

  • Good eye for detail
  • Self-driven and willing to constantly improve
  • Good inter-personal skills
  • Good communication skills
  • Excellent in English
  • Arabic is a plus
  • Knowledge in Automotive is a plus

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